Refund Policy
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General Provisions
1.1 Refunds to users of the mobile application are carried out in accordance with the current legislation of the Russian Federation regulating consumer protection and the internal regulations of the Licensor.
1.2 The refund rules apply to users (Licensees) who have purchased a license to use the software or services.
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Grounds for a Refund
2.1 A refund can be initiated in the following cases:
- Non-provision of services or provision of services rendered in violation of the terms of the contract.
- Performing services that do not meet the stated characteristics or conditions.
- Errors in the payment system or duplicate debits.
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Principles of Refunds
3.1 Refunds are carried out based on the current legislation of the Russian Federation, which implies the right of consumers to receive a refund in cases provided for by law.
3.2 The Licensor reserves the right to make decisions on the refund of funds in each specific case at its discretion, taking into account the facts presented by the user.
3.3 If there are valid grounds for a refund, the Licensor may decide to refund the funds to the user. When subscribing, the refund is carried out in proportion to the time during which the services and/or access to the mobile application were not provided.
3.4 Consideration of such applications is carried out within the time limit established by the Licensor's internal rules, with mandatory notification of the user about the result of the consideration.
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Process of Submitting a Refund Request
4.1 The request can be sent via:
- Support service email: support@rubetek.com.
- The user's personal account on the Licensor's platform.
4.2 The request must contain the following information:
- Full name and contact details of the user.
- Date of purchase.
- An attached electronic receipt (to identify the transaction).
- A description of the service or issue and the reason for requesting a refund.
4.3 The Licensor reserves the right to request additional information to confirm the fact of improper provision of the service.
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Consideration of Requests
5.1 Refund requests are processed within 10 (ten) business days of their receipt.
5.2 In case of a positive decision, the funds are returned to the user within 5-7 (five to seven) business days to the same account from which the payment was made.
5.3 In case of refusal, the Licensor notifies the user of the reasons for the refusal.
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Exceptions to the Refund Policy
6.1 Refunds are not made in the following cases:
- The user has already fully used the services.
- Errors or inconsistencies caused by the actions of the user themselves (for example, violation of the terms of use).
- Malfunction of the Software Product caused by the complete or partial lack of connection of the Licensee's equipment to the Internet and/or to the power supply.
- Issues in the functioning of the Software Product caused by other circumstances unrelated to the Licensor's activities and which the Licensor cannot influence.
6.2 In particular, such circumstances include:
- Operation of the Software Product on a faulty device or on a device infected with a virus;
- The Licensee's use of unlicensed software.
6.3 Account deletion.
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Changes to the Refund Policy
7.1 The Licensor reserves the right to make changes to the refund policy at any time. Users will be notified of such changes through official communication channels.